Email: support@motorak.app
We reply within 2 business days at the latest, UAE time.
Email is our only support channel — there is no phone line and no 24/7 chat, and we would rather promise something we can keep. Every message is read by someone on the team.
The clearer the detail, the more likely your first reply is also the last one:
Never send us your password, or photos of your ID, licence or bank card — we never ask for them and we do not need them to solve anything.
Every item carries both a kilometre target and a date, and whichever arrives first makes it due. When you enter a new odometer reading, all of them are recalculated at once, and your monthly driving rate — measured from your own readings — is updated with it.
For an item measured in distance, the date is a projection from that rate rather than a fixed appointment: drive more than usual and it comes closer, drive less and it moves out, and each new reading makes it sharper. Items that are genuinely time-based — a fluid that ages whether you drive or not — keep their own interval, so their date does not move with the odometer.
The first time we scan a model nobody has scanned before, Motorak searches real sources — official recalls, complaint records and owner forums — then reads them and ranks them against your car and its mileage. That search usually takes 30 to 60 seconds. The result is stored for that model, so later visits open instantly. If a scan fails we say so plainly and retry automatically; we will not show you an empty list that suggests your car is fine.
No. Photos of documents, invoices and service receipts stay on your phone and are never uploaded to our servers. What we store from a document is its type and its expiry date, so we can remind you in time. Because the photos live on the device, they are lost if you uninstall the app or change phones.
There are three places where an image really is sent to our AI service, and we tell you and ask before the first time: the VIN photo when you add a car, a photo you attach yourself in the assistant chat, and the photo of a product package in the product check.
In the app: the Account tab → Settings → Delete account permanently. If you no longer have the app installed, or cannot sign in, email us from the address registered on the account. The full detail — and exactly what gets erased — is on the account deletion page.
The Account tab → the App section → Language, then pick Arabic or English. Because switching between the two flips the screen direction, the app asks to restart so it can lay everything out again — that is expected, and your choice is kept afterwards.
No. Maintenance suggestions and assistant answers are guidance: they are built from general information about the model and from what you entered, and they can be incomplete or simply not apply to your particular car. None of it stands in for a qualified technician who can see and hear the car — least of all on anything touching safety: brakes, steering, tyres, or any sudden fault. Treat it as a second opinion that helps you ask the garage the right question, not as the final decision.